“…I’m dealing with a series of emails from a man and his wife, whose names will not be used. But it’s an example of a debilitating problem, if you will. As you listen to these emails, and I want to be extremely sensitive to this individual, and to every one of you.
As you listen to this, don’t listen to it as if… we’ll use the fictitious name “John.” Don’t listen to this as if you’re totally different from him. Listen to it as if hidden between the lines of this particular individual’s sentences, comments; is an underlying mentality… and it’s exposed in many different areas.
Keep an open mind, and try to place yourself in John’s shoes…”